Return & refund policy

Template text - the store owner should review and adapt it before launch.

Inspect on delivery

Please check your furniture when it arrives. If an item is damaged, defective or not what you ordered, tell us within 48 hours of delivery by phone or through the contact form, with clear photos.

Returns

Eligible items must be unused and in their original condition. Made-to-order or customised items cannot be returned unless faulty.

Refunds

Approved refunds for prepaid orders are sent back to the bKash or Nagad number used for payment, usually within 7 working days after we receive and inspect the item. Delivery charges are refunded only when the error was ours.

Cancellations

You can cancel an order yourself from your account while it is still pending and unpaid. Once payment has been submitted or the order is being prepared, please contact us.